We back our products with the EasyGo Drinkware Lifetime Guarantee against any manufacturing defects in materials or workmanship.

Products with normal wear and tear, such as dents, scratches, fading, paint chips, accidental damage including dropped product, product misuse (dishwashing and microwaving when not permitted) and improper care are not covered under the EasyGo Drinkware Lifetime Guarantee.

We do not offer monetary reimbursement. EasyGo Drinkware will repair or replace, at our discretion, any defect in materials or workmanship for the lifetime of the product.

We strive to quickly replace defective products with current inventory and sometimes that means not being able to match the original purchased item color or product style. However, we will do our very best to send you a similar type item.

Shipping / postage charges for returning your defective product are not covered by EasyGo Drinkware. We suggest you use the Postal Service Flat Rate® box.

Our Lifetime Guarantee policy applies to purchases made in the United States and Canada from authorized EasyGo Drinkware retailers only - for the Lifetime Guarantee to apply.


  Return Policy


This is a factory guarantee. Do not return this product to the retailer.
Please send product along with the completed return form directly to:

Mugs Made Easy - USA
6501 Chrysler Lane
East Syracuse, NY 13057
Attn: Guarantee Service
1-800-477-6667
Mugs Made Easy - Canada
275 Hanlon Creek Blvd, Suite 1
Guelph, ON N1C 0A1
Attn: Guarantee Service
1-800-477-6667